Appointments

Booking an appointment – Why the receptionist asks you questions

When booking an appointment, the receptionist will ask you questions about your symptoms, this is to ensure you are booked with the most appropriate person.

Our reception team are well trained and have lots of different appointments they can offer. To help you quickly and safely, they need to know who is best for you.

Sometimes, you will see a GP (doctor).
Other times, you might see a Physician associate, Nurse, Pharmacist, or another expert who is best to help you.

Our team will tell you if your appointment is:

Routine – your appointment will be within the next 14 days

Urgent – you need to be seen quickly

For all appointments (Monday to Friday 8am – 6:30pm)

To request an urgent appointment:

  • – Phone us 01983 618388, Monday to Friday from 8am to 6:30pm.
  • – Use eConsult
  • – Visit the surgery and speak with a receptionist.

What to do when we are closed

  • Use NHS 111 online or call 111.
  • NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
  • Call 999 in a medical or a mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Cancelling or changing

To help us provide the best service, please let us know as soon as possible if you need to cancel or change an appointment.

  • use the – NHS App
  • using the GP online system – SystmOnline
  • phone us on 01983 618388

Help with your appointment

Please tell us:

  • if there’s a specific GP (doctor), nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the GP or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Home visits

Home visits are at the discretion of your doctor. Please only request a visit if the patient is too ill or unable to come to the surgery. Conditions like a rash or fever do not prevent patients from visiting the surgery and will not endanger others. Please inform the receptionist when you arrive.

Think Pharmacy First

Most pharmacies can provide prescription medication for certain conditions without the need to see a GP or make an appointment. This service, known as Pharmacy First.

Pharmacy First means you can go straight to the pharmacist for treatment of some minor health issues, without needing a GP prescription first. If you are exempt from prescription charges, the medication will be free. If you pay for your prescription, you will pay the regular cost of the medicine. To use this service, you must be a registered patient at one of the surgeries on the Isle of Wight. Please note most pharmacies have a private consultation room.

Further Information (Fit Note – Chaperones – Temporary Registration)

You can ask to have someone with you during your appointment or procedure at the surgery.
This person is called a chaperone. It might be a nurse, a health care assistant, or another trusted staff member.
We might also offer to have a chaperone there. If you’re not sure, please call us before your appointment and we can talk it through with you.
These cases don’t need urgent GP appointments. Under normal circumstances, you can handle them in advance. If you are asking for an appointment about these, please use our eConsult service.
If you get sick while you’re away from home, you can still see a local doctor. They will call you a “Temporary patient.”
If you stay in the area for more than three months, the doctor might ask you to join their list as a regular patient.
This helps both your new doctor and old doctor. They can then share your medical history to make sure you get the right care.